1. Responsible to achieve daily / weekly / monthly targets as specified by the BM
2. Maintain follow grooming standards as specified in the SOP Manual
3. Adhere to Enquiry Management Booking Process as specified in the SOP Manual
4. Responsible to handle enquiries through – Walk in, Telephonic, Email, City PSA Travel Agents
5. Ensure that customer is provided with complete details pertaining to the product cost
6. Responsible for relationship building and servicing the city PSA TAs
7. To maintain query turnaround time as per SOP
8. Initiate tele-sales calls for follow ups closure of sales bookings
9. Responsible to coordinate with service team for post-sale process
10. Maintain Daily Sales Report
11. Responsible to maintain their enquiries in a database for future follow-ups and to regularly send emails on new offers
12. Adhere to company policy and systems
13. Ensure zero monetary losses by cancellation of liabilities and timely collections
14. Ensure minimal risk related exposure for the organization by doing all necessary due diligence.
15. Ensure compliance to systems and process as per audit requirement.
16. Ensuring Business Losses are reduced.
17. Attending to customer escalations and resolving them in a timely manner.
18. Identify new revenue generation opportunities for distribution expansion and ensuring repeat business opportunities
19. Understanding the market and gaining competition insights and accordingly changing plans and strategy.
3+ Years
•Handling visas, preferably with a focus on corporate visa cases.
•In-depth knowledge of visa regulations, procedures, and documentation requirements .
•Proficiency in filling online visa application forms and navigating visa application portals for different countries.
•Excellent communication skills, both written and verbal, to ensure effective interaction with clients and internal teams.
•Strong organizational skills with the ability to handle multiple visa cases simultaneously and meet deadlines.
•Attention to detail and accuracy in processing visa applications to minimize errors and avoid delays.
•Adaptability and ability to stay updated with changing visa regulations and policies.
To achieve Gross Operating Profit for the business
To achieve the EBIT targets for the region
Get the best quotes / services from various agencies to cut competition
Closely monitor tour operating cost and service levels
Design and formulate itineraries for corporate clientele customized to their requirements
Negotiating with Vendors/suppliers to increase profitability on an acquired business
Built and Maintain healthy relationship with transporters, hotels, airlines and other local agencies
Payment to Suppliers 5. Upselling to increase profitability and enhance client experience on ground
Maintaining of Tour cost as per the statement of margin
Coordination with suppliers and Destination Management Companies
Ensure Customer information is shared with suppliers real time
Responsible for Gross Operation Profit across Destinations
Smooth operations of the group during the on-ground execution as per memorandum of understanding
Closure of Files as per Company guidelines
* To make land arrangements of the FIT and GIT fixed departure tours.
* To anticipate the group size in advance to keep a hold on entire hotels and airline seat inventory.
* Good destination knowledge of Far east , Europe and USA and Canada,
* To co-ordinate with the suppliers to ensure smooth functioning of the tour.
* To tackle with on tour emergency situations and problems.
* To extract the Sales report, overall query report, etc. and to work as an Analysist.
* To negotiate with the supplier on rates and commission and provide the most competitive rate to the agents.
* To bit up the competitives quote to get business from the agent.
1. Reconciliation with Finance for clearance of Principal Air Recon.
2. Negotiating for lowest fare (within our internal budgets) from airlines for group blocks on AD HOC BASIS or YEARLY SERIES.
3. Keeping track of deposit and final payments for group blocks on timely basis.
4. Maintaining and sharing file level profitability (vs. Budget).
5. Profitability sheet to be updated daily in the drive including each and every addition on domestic tickets.
6. Closing and issuing lowest possible fare for passengers to attain maximum revenue.
7. Understanding urgency of quick resolutions for last minute changes and cancellations @ minimum cost.
8. Working and reworking fares/Itinerary for Tour managers travel to reduce internal costs.
9. Ensure constant comparison with online portals/airline website to give best fares to influence conversions/ticketing.
10. Working closely and building relationships with Airline Partners to get best services / fares /TNC of groups / series and waivers as and when required in case of untoward incidents.
11. Managing ticketing for all destinations across the world, which includes working on fresh tickets, reissues, rerouting, NO shows / changes /cancellations etc. on daily basis.
• Make tickets Issuance,
• Reissuance, Cancellation, Refunds, PNR on Amadeus & Galileo CRS
• Should be working for Corporate IATA Travel company handling Indian Market
• Should have min 2+ yrs of experience with corporate Travel company..
• Handle corporate client of different Companies
• Knowledge Of Travel Insurance and Visa.
• Answer all the queries of passengers
Check PO, PR, GRN and Invoice and book in the relevant entities books
Ensure the payments are released based on the payment terms with each and every vendor
Prepare vendor ageing report and discuss every fortnightly for all the entities
Prepare Cash requirements every 15 days for planning by treasury team for all the entities
Check PO, PR, GRN and Invoice and book in the relevant entities books for Fixed assets capitalization.
Check and ensure all the control accounts to be zero
Track and close all open items with regard to AP for all the entities
Connect with HR with regard to inputs for payroll processing and ensure the same is checked and processed
Connect with Payroll Vendor and ensure to check and process the payroll requirements.
Liase with Vendor management/ Procurement / Admin team for all requirements with regard to agreements, contracts etc
Prepare the Statutory payment entries for Payroll and other statutory payments
Prepare and share the Monthly reports to the FR team
Provide audit related requirements and clarifications as and when raised
Provide statutory payroll entry to Treasury team for SSUK, SEL, SSMY and other entities as and when required
